Artificial intelligence

AI applied to your company's processes, not to slide decks.

We applied it at home first: our calls are transcribed and summarised automatically, supplier invoices read themselves and we operate our CRM from AI assistants. Now we do the same with other companies' manual processes.

Voice agents for the phone systemCall transcription and summariesAutomatic invoice readingCustom MCP servers

Voice agents and call centre

An agent that picks up, recognises the client, checks their history and opens a ticket for the right technician. In production on our own support line; it can be deployed on any Asterisk or CloudPBX phone system.

  • Caller identification by number and full client context
  • Resolution of common enquiries and escalation to a person
  • Filtering of sales calls and spam
  • Managed call centre: AI on the first line and human operators in Manacor

Processes, invoices and calls

We analyse how your company works, measure the time lost on repetitive tasks and automate with AI whatever makes sense, with human checks on anything the AI doesn't understand.

  • Audit of manual processes with a report of action points
  • Supplier invoice inbox: data extraction, duplicate detection and posting to the accounts
  • Transcription, summary and classification of every call, linked to the client
  • Electronic signature of contracts, job sheets and delivery notes from a mobile

MCP servers and incidents

We connect your ERP, CRM or database to assistants such as Claude or ChatGPT through MCP servers we program ourselves, with per-user permissions and a log of every action.

  • Custom MCP servers on top of your systems
  • Daily AI review of server, firewall and phone system logs
  • Anti-fraud monitoring of phone system and line traffic
  • Regular reports generated from real data

Frequently asked questions

Is this for a small business?

Yes. The automations that pay off most are the ones for repetitive tasks: answering calls, typing in invoices, summarising incidents. We start with one, measure and carry on.

Where is my data processed?

We explain it before we start: which data leaves your company, which AI provider it goes to and under what contract. Always with per-user permissions and a log of every action.

What is an MCP server?

A standard connector that lets an AI assistant query and act on your systems (ERP, CRM, database) with the tools and permissions you define. We use one to operate our own CRM.

Does it replace my team?

No. It takes away the repetitive work and leaves people what requires judgement. In our call centre the AI handles the first line and escalates to an operator when needed.

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