Voice agents and call centre
An agent that picks up, recognises the client, checks their history and opens a ticket for the right technician. In production on our own support line; it can be deployed on any Asterisk or CloudPBX phone system.
- Caller identification by number and full client context
- Resolution of common enquiries and escalation to a person
- Filtering of sales calls and spam
- Managed call centre: AI on the first line and human operators in Manacor