Support and maintenance

One number to call for everything that goes wrong.

Monthly maintenance of sites and networks with our own technicians in Manacor, immediate remote support and every job logged by ticket. When the problem lies with the carrier or the supplier, we deal with it for you.

Our own technicians in ManacorRemote and on-site supportTickets tracked in AtentiumSingle point of contact with carriers

What the maintenance covers

A monthly contract that includes checks of the network and systems, support hours and priority response. For businesses with 5 to 200 workstations.

  • Regular checks of the network, servers, backups and phone system
  • Remote user support and equipment configuration
  • On-site call-outs in Manacor, the Llevant area and across the island
  • Fault management with carriers, manufacturers and software suppliers

How we work

Every request opens a ticket in Atentium with an owner, follow-up and closure. You see what's open, who is handling it and how long it took; nothing gets lost along the way.

  • Report by phone, WhatsApp, email or client portal
  • AI agent that logs the fault out of hours
  • Regular reports on incidents and response times
  • The person who answers you is the same one who installs and repairs

Opening hours and coverage

In-person support from technicians Monday to Friday during office hours, and automated support 24/7 with Atentium. Office at Ronda de Felanitx 73, Manacor.

  • Monday, Wednesday and Friday 8:00 to 18:30
  • Tuesday and Thursday 8:00 to 14:00 and 15:00 to 18:30
  • Atentium 24/7/365: AI agent, tickets and client portal

Frequently asked questions

Do you provide support without a maintenance contract?

Yes, on a per-job basis. The contract gives you priority, included hours and regular checks, and works out cheaper if you call more than a couple of times a month.

How quickly can you come out?

Remote support is immediate during office hours. For on-site call-outs, contract clients get priority and we're usually there the same day in Manacor and the surrounding area.

Do you maintain equipment you didn't install?

Yes. We start with an inventory of what's there and document it in Atentium; from then on we maintain it as if it were our own.

Do you deal with faults with my phone or internet carrier?

Yes, we are your single point of contact: we open and follow up the fault with the carrier or supplier and keep you informed through the ticket.

Request a quote

Request a quote or a call back

Fill in the form and we'll call you during office hours. No obligation.