What the CloudPBX phone system includes
A cloud phone system that works with IP phones, the mobile app or your computer, and which we configure around the way your business works.
- New Balearic geographic number or porting of the one you already have, with no interruption
- Queues, opening hours, voicemail to email, call forwarding and a recorded welcome menu
- Extensions in the office, on the mobile and at home, all with the same business number
- Call recording and statistics on answered and missed calls
- SIP trunks with unlimited channels for Asterisk, FreePBX or 3CX phone systems you already have
AI agent that answers and opens tickets
On the same phone system we deploy a conversational agent that picks up, recognises the client by their number, resolves what it can and opens a ticket for the right technician. We use it on our own support line.
- 24-hour answering with escalation to a person during office hours
- Transcript and summary of every call linked to the client's record
- Filtering of sales calls, spam and out-of-hours calls
- Managed call centre: we run the telephone service of other companies from Manacor
IP phones and telephony equipment
We sell and install the handsets: Yealink, Grandstream, Sangoma, DECT cordless phones, headsets and ATA adapters for fax machines or door entry systems. An Avanzada 7 partner for over a decade.
- Desk phones, DECT cordless phones and softphones
- Automatic provisioning: the phone arrives already configured
- Maintenance and replacement of handsets under contract